Return Form
We hope you are satisfied with your purchase. Please fill out the form below with the requested information. Our Customer Experience team will review your inquiry and get back to you as soon as possible with the next steps.
Once we have received your return request, we will send you a confirmation email.
Kindly include your name, email address, order information, and the reason for your return.
Return Conditions
To be eligible for a return, the item must:
- Be in the same condition as received
- Be unused and unopened
- Be returned in its original packaging
- Include the receipt or other proof of purchase
Return Shipping & Refunds
- Customers are responsible for return shipping fees. Please arrange the return shipment using a carrier of your choice. As we cannot be held responsible for returns lost during transit, we strongly recommend selecting a shipping method that provides a tracking number.
- Any customs duties, taxes, or import fees incurred will not be refunded.
- Returns must be approved by our Customer Experience team before being sent back. Any unauthorized returns will not be eligible for a refund and will not be returned to the sender.
Contact Us
If you have any further questions or concerns regarding returns, please feel free to contact us at ecom@idunminerals.com